Centre of Learner Affairs and Alumni

The Centre administers all matters pertaining to the provision of services to enrich learner experience and knowledge mainly through:

  • Student Retention Programmes;
  • Student Development Programmes and Student Welfare;
  • Student Support Services;
  • Monitoring and Research; and
  • Alumni Relations.

All these functions are directed towards retaining students. CLAA collaborates with other faculties,centres,divisions and units in organising activities to helps students have a dynamic and comprehensive learning experience. CLAA is also responsible for disseminating guidelines on and enforcing the Student Code of Ethics. It takes part in student discipline committee meetings.

Services

1. Student Retention Programmes

Proactive interventions are conducted to ensure smooth learning until graduation. The following programmes are tailored for specific target groups:

a. Learning Skills workshops and meetings

All these programmes are for new learners. Compulsory Tutorials provide initial orientation to essential procedures and services that guide students during their study. Assignment Writing Workshops guide students on the rudiments of assignment writing for subjects taken in the first semester. It also provides extensive exposure to open and distance learning methods, various learning skills and motivational tips. Teh Tarik Chitchat sessions enable students to meet programme coordinators and senior lecturer in a semi-formal environment to discuss academic issues and obtain feedback on their experiences during the first semester of study.

b. Counseling and Guidance

This unit offers academic, individual and group counselling. Students can e-mail or call our counselor for an appointment. It also issues reminders on assignment due dates, examinations, deadlines for online registration for new semesters and attendance to academic counselling sessions when necessary.

2. Student Development Programmes

CLAA encourages and assists students clubs at Learning Centres to organise student development programmes and participate in activities by external organisations. It coordinates overall student development activities in line with OUM’s vision, mission and shared values. Among the aspects of student development include talent building in various areas such as public speaking, community outreach events, intellectual discourse and sports.

3. Student Support Services

a. Learner Service Unit (LSU)

This one-stop centre attends to enquiries, complaints, compliments and suggestions from learners.

b. Student Discipline

CLAA plays a consultative role in designing, reviewing and implementing discipline codes among students at the various Learning Centres. It provides representation during the deliberation process of disciplinary cases, wrongdoings and violation of examinations rules to ensure that students receive a fair and equitable outcome.

c. Student Welfare Fund

The fund helps learners in need, such as in the event of death, disaster or major accidents.

 

Tracer Study

Since 2006, CLAA has been conducting tracer studies in collaboration with the Ministry of Higher Education. It monitors satisfaction of graduates with their experience at Learning Centres. The main objective of the tracer studies is to gauge employability and marketability of graduates. Data collection is conducted during convocations. There are two notable findings from the tracer studies that have remained consistent over five years - more than 95 percent of graduates believe their qualifications are good return for investment and they are willing to recommend OUM to their family and friends.

Alumni Relations

CLAA maintains a database of alumni members and coordinates alumni activities that are organised by OUM Learning Centres nationwide.

LEARNER SERVICE UNIT (LSU)

CLAA operates a one-stop centre offering efficient customer service to students. Students can contact the LSU by calling our Whatsapp number, using an e-Customer Relationship Management (e-CRM) service or visiting the LSU to make enquiries, provide feedback and suggestions or lodge complaints.

The services provided are as follows:

SERVICES

PERIOD TAKEN AND QUALITY ASSURANCE

Issuance of letters:

  1. EPF - related documents such as:
  • Confirmation letter
  • Self sponsorship
  • Sponsorship, deferment & dormant status
  • Walk-in: Immediately
  • Application via phone, e-CRM and fax will be processed within 3 working days
  • Application via letters will be processed within 14 working days (if eligible for EPF withdrawal)

Confirmation Letters:

a. Student confirmation
b. Fee confirmation
c. Tutorial confirmation
d. Confirmation letter for EPF withdrawal
e. Payment confirmation
(for Inland Revenue Board of Malaysia, Zakat Collection Centre, Baitulmal & EPF purposes)
f. Confirmation for thesis/project progress status (postgraduate students only)
  • Walk-in: Immediately
  • Application through phone, e-mail and fax will be processed within 3 working days.

How to Contact Us?

LSU Whatsapp

019-2600264

OUM Portal

eCRM

Walk- in service

Ground Floor, Zone C
Open University Malaysia
Jalan Tun Ismail
50480 Kuala Lumpur.

Operating Hours:
Monday – Thursday: 8.00am – 4.30pm
Friday: 8.00am – 4.15pm
Saturday, Sunday & Public Holiday: CLOSED

How Can We Help You?

To facilitate quick response and assistance for problems, please provide the following information:

  • Matric number
  • Relevant form
  • Supporting documents