Frequently Asked Questions

Credit Transfer

Q

I have a studied in a college before. Is there any possibility to get my credits transferred?

A

Yes, you may apply for credit transfer subject to the University's credit transfer policy.
 

Q

When can I apply for credit transfer?

A

Application must be submitted in your first semester.
 

Q

How do I apply for credit transfer?

A

Enclose a copy of the syllabus and results transcript.

Complete and submit the UKR 04 Form to:

REGISTRAR
Open University,
Jalan Tun Ismail,
50480 Kuala Lumpur
 

Q

Are there any charges involved?

A

Yes, there is.

RM100.00 per subject for Diploma programmes
RM150.00 per subject for Degree programmes
RM300.00 per subject for Postgraduate programmes
 

Q

What is the maximum number of credits that can be transferred?

A

Not more than one-third of the total credit requirements.
 

Q

When do I know the results of my application?

A

Within the first semester.
 

Q

What are the requirements for credit transfer?

A

• The course taken previously has at least 75% overlap with the corresponding course offered by OUM.
• The grade obtained is not less than C (2.0).
• The course was taken within the five years.
 

Q

What are the courses eligible for credit transfer?

A

The list of courses is available in the student handbook of which all registered students will be given access to.
 

Assesment

Q

What are learners assesment?

A

Refer to Assessment Handbook.
 

Open and Distance Learning (ODL)

Q

What is Open and Distance Learning (ODL)?

A

Refer to "A Guide to Study@OUM"
 

Q

What is it like to study at OUM?

A

You will be given printed materials (module). A softcopy version is also available online.
Attend tutorial classes (4 times per semester).
Online discussion.
 

Q

I've left school for many years, how do I get started?

A

All new students are required to attend the learning skills workshop (Bengkel Kemahiran Belajar). In this workshop, students will be exposed to the Open and Distance Learning (ODL) environment in OUM.

Q

Do we get email facilities?

A

Yes. Up to 5 MB of storage.
 

Q

How do I study online?

A

Using myVLE (my Virtual Learning Environment).
 

Q

What is the medium of instruction?

A

Both Bahasa Malaysia and English except for language courses.
 

Q

What are the entry requirements?

A

Please click the link below:

Undergraduate Program
Postgraduate Program
 

Q

When can I apply?

A

Yes, you may apply for credit transfer subject to the University's credit transfer policy.
 

Q

How to apply?

A

Walk-in to any of our learning centers or main campus.

Fill in Online Application Form.
 

Q

What needs to be enclosed together with the application?

A

2 copies of certified NRIC.
2 copies of certified academic certificates, transcripts and scroll.
Processing fees RM30.00 payable to UNITEM SDN BHD.
 

Q

How do I know if I'm successful?

A

Online applicants will be given an immediate conditional letter of admission. An official letter of admission will be available online upon submission of evidence of entry qualifications. Successful applicants will be notified within 2 weeks via sms. You can also check your application´s status online, Click here. Successful walk-in applicants will be given a letter of admission on the spot.
 

Q

What do I need to do before coming for registration?

A

Refer to the registration guide enclosed with the letter of admission.
 

Q

What if I can't attend the registration?

A

OUM practices open registration. You can register anytime on the date stipulated in your letter of offer. If you cannot register for the semester, you may register in the following semester. The letter of offer is valid from the date of offer.
 

Q

What is the minimum fee required to register?

A

RM700/-
 

Q

How do I pay?

A

Payment can be made to the following banks:

Bank Islam Berhad (A/c No : 14041-01-0053385)
Bank Simpanan Nasional (A/c No : 14100-29-00022495-2)

You may also use

Postal Order, Money Order, or Bank Draft

All payments must be made payable to UNITEM SDN BHD.
 

Q

Where do I register?

A

At the learning centers specified in the letter of offer.
 

Q

What do I need to bring during registration?

A

Letter of admission
• Original certificates
• Form UKR02 (Confirmation of Acceptance)
• Form UKR 03 (Course Registration)
• Form UKR 13 (Personal Biodata), and
• Original bank-in slip (Student Copy) or any other proof of payment
 

Q

Why am I offered a Diploma when I applied for a Degree programme?

A

This is because you do not meet the minimum entry requirements for a Degree programme. However, you may considered for a Degree programme through Flexible Entry. Click here
 

Q

Why is my application unsuccessful?

A

Do not meet minimum entry requirements.
 

Q

Why is my application pending?

A

Incomplete supporting documents (Eg: evidence of academic qualification, NRIC and etc).
 

Q

If my application is rejected, can I appeal?

A

Write to:

REGISTRAR
Open University, Jalan Tun Ismail,
50480 Kuala Lumpur
 

Q

Furnish additional certified documents as required. How long does it take to complete my studies?

A

Diploma - Minima: 3 years Maksima: 7 years
Bachelor - Minima: 4 years Maksima: 8 years

Note: With credit transfer, learners may complete earlier than the minimum duration specified above).

Q

Whom do I approach if I have faculty related questions or issues ?

A

Each faculty, through its executives, makes a commitment to all students that their problems and concerns will be dealt with and solved speedily. This function includes giving advice on course offerings and other academic matters.

In addition, the e-Customer Relationship Management (e-CRM) System is a one-stop mechanism to facilitate learner enquiries. Built into myVLE, e-CRM allows learners to submit questions, compliments, complaints and suggestions, and track the progress of their posts at their convenience, without having to come to the university or to even make a telephone call. Every enquiry will be automatically forwarded to the relevant personnel and the turnaround time is from three to seven days.
 

Q

What does the faculty offer me as a student?

A

As a university that uses the e-learning platform, all our students are given access to our internally-built learning portal or Virtual Learning Environment (myVLE) which can be accessed through our web site (www.oum.edu.my).

myVLE allows students to access course syllabus, course objectives, lecture notes, tutorials, assignments, solutions for tests and links to relevant web sites. It also enables online interaction between students and tutors via the bulletin board and e-mail.

In addition, students will be provided with modules, courseware and appropriate software (if any) upon registration of a course.
 

Q

How do the OUM´s programmes compare with those from other universities?

A

All our programmes are designed based on input from industry and academic experts. Our programmes are well tailored toward industry needs. In addition, the programme syllabi are also revised frequently to reflect industry changes.
 

Q

How do I enroll in the programmes offered by the faculty?

A

Application is open throughout the year for all programmes. However, intakes are on a semester basis in January, May and September. Learners can apply by responding to our advertisements published in the local newspapers usually three months before the start of the semester.

Alternatively, learners can download the application form or drop by our campus.
 

Q

What is the medium of instruction used to teach the faculty courses?

A

Both Bahasa Malaysia and English will be used to deliver the courses.
 

Q

Where and when are the tutorials conducted?

A

 At regional/local learning centres throughout the country.
 On weekends
 

Q

Does the faculty offer any full time programmes?

A

We do not have any full time programmes at the moment.
 

Q

I have a Diploma, which was obtained from a local college. Are there any possibilities for credit transfer?

A

Learners can apply for credit transfer for OUM courses that overlap with related courses taken during their Diploma studies. In addition students must fulfill these requirements:

• The course submitted for credit transfer has at least 75% overlap with the course offered by OUM.
• The grade obtained for the course submitted is not less than C (CGPA 2.0).
• The course submitted was taken not more than five (5) years ago. Student can apply for all of the courses in the
• programmes, subject to terms and conditions.
 

Q

Are the faculty´s programmes approved by LAN?

A

All our programmes are approved by LAN.
 

Q

Can I change my learning centre half way through the programme?

A

Yes, but make sure you put in the application in advance.
 

Q

How do I choose courses in a semester?

A

The faculty will assign the courses for the students based on the scheduled scheme for every semester. Students can apply to drop the courses assigned to them and add other courses as long as they are offered in the current semester and the pre-requisite course(s) (if any) have already been completed. Core course s assigned by the faculty cannot be changed by the students.
 

Q

Who conducts the tutorials?

A

OUM has a vast pool of qualified tutors appointed from various institutions of higher learning across Malaysia.
 

Q

What are the roles of OUM tutors?

A

OUM´s tutors conduct face-to-face tutorials on top of moderating online discussions and providing academic counseling.
 

Q

How will the courses be delivered?

A

OUM subscribes to the blended approach which uses the following methods:

Physical Interaction in Tutorials
This takes place during the weekend (mainly once a month, or as decided by the learning centres). Our learning centres are located across the country and students can choose the learning centre convenient for them. Tutorials (of two hour duration each) will be conducted by qualified OUM appointed tutors.

Online interaction
This is an online interaction or discussion forum between students and tutors which takes place using myVLE in the OUM learning portal. This discussion can happen at any time and anywhere by logging onto OUM´s web site.
 

Q

How to get in touch with the tutors?

A

• Via myVLE.
• Via email.
• Via telephone.

PTPTN Loans

Q

Who can apply for PTPTN loan?

A

Those with at least 3 credits at SPM level. Applicable for Undergraduate programmes.

Note Students must maintain a GPA of 2.00 in any semester in order to be eligible for the loan for the semester.
 

Q

How to apply for PTPTN?

A

For detailed explanation, please visit PTPTN Website

Once your application is successful, you will receive the letter of offer and Agreement (2 sets) from PTPTN. Submit the completed documents to:

Finance & Planning Department
Open University Malaysia
Jalan Tun Ismail
50480 Kuala Lumpur
 

Q

When is the closing date for application?

A

15 February, 15 June, 15 September & 15 October. Applicant can check the results via the PTPTN Online Loan Application Website, 5 days after the closing date.
 

Q

When is the closing date to submit the PTPTN Agreement & Supporting document to OUM?

A

Within one (1) month.
 

Q

How long will it takes for PTPTN to disburse the money into my account?

A

Usually within the same semester.
 

Q

How long will it takes for PTPTN to disburse the money into my account?

A

Usually within the same semester.

Note: Students must maintain a GPA of 2.00 in any semester in order to be eligible for the loan for the semester.
 

Employee Provident Fund (EPF)

Q

Am I eligible for EPF withdrawal?

A

Those with account 2 subject to EPF regulations.
 

Q

How do I apply for withdrawal?

A

• Fill up the application form from EPF.
• Get the Surat Pengesahan Pelajar from Learner Services Centre.
• Submit the application form together with the above letter to EPF.

Finance is a major concern when one is contemplating further studies. At OUM, we want to assure you that there are various channels to turn to so that paying for your studies does not become a burden. The following are some frequently asked questions about payment modes and sources of finance.

Q

How do I pay my fees?

A

Payment can be made by cash, credit card, cheque or bank draft. Cheques and bank drafts should be made out to UNITEM.

For Bank transfers, you can opt to pay at:

Bank Islam
Bank-in slips from Bank Islam will be the official receipt of payment to OUM

Maybank/CIMB
Payment of fees can only be made after the second semester via Maybank or CIMB direct transfer your account to OUM.
 

Q

Where can I turn to for financial assistance?

A

EPF withdrawals

EPF withdrawals can only be made after the initial minimum payments for registration and the first semester are made.
Withdrawal supporting documents can be requested from the Learner Service Centre at 1300 887 300.

PTPTN loans

This applies only for direct entry undergraduate programmes.
Covering 80% of the total course fees, payback will commence after completion of studies at 1% per annum interest rate.
Steps to apply:

• PTPTN applicant must have already received OUM´s offer letter prior to applying.
• Buy a PIN number from Bank Simpanan Nasional (RM5). This PIN number will be valid for 6 months from the purchase date.
• Fill up the online application form at PTPTN website
• Check for application results six (6) working days after the application closing date from the PTPTN website.
• Print out all required documents and submit the documents to OUM for processing.

• For the full list of PTPTN requirements, kindly refer to PTPTN website.
 

Q

Human Resource Development Fund claims

A

The student or company will pay for the fees first. Claims must then be submitted to the HRDF on a yearly basis. This is on condition that the company is contributing to the HRDF; the amount claimable is limited to the amount of contribution.

Q

How to contact OUM?

A

Marketing Unit

• +6012 – 303 9934 / 5
• +603 – 2773 2056 / 7
• +603 – 2697 8852
• enquiries@oum.edu.my

Learning Centres (find one nearest to you) Click here.

Q

What is the size of the library´s collection?

A

• More than 31,000 physical titles (Main Campus).
• More than 115,000 e-books.
• More than 28,000 e-journals.
• Both e-books and e-journals are fully accessible in full-text versions.
 

Q

How many books/materials may be borrowed?

A

Maximum 5 books at the Main Campus. At Learning Centre, they are available for reference only.
 

Q

Is there an Inter Library Loan Service

A

Yes, there is. Kindly contact the librarian to get the service.
 

Q

Does OUM allow its members to access the IPTA libraries in Malaysia?

A

Yes, but for reference only.
 

Q

What are the opening hours?

A

1. During the semester
 

Operational Hours

Monday to Thursday 8.00am - 9.00pm
8.00am - 5.30pm 8.00am - 5.00pm
Sunday 8.00am - 5.00pm
Public Holiday Closed


2. During the semester break
 

Operational Hours

Monday to Thursday 8.00am - 5.30pm
Saturday & Sunday Closed
Public Holiday Closed


3. Digital Collection is accessible at all times.
 

Q

How do I contact the library?

A

• +603 – 2773 2135
• +603 – 2697 8851
• library@oum.edu.my

Q

Where and when are the tutorials/seminars conducted?

A

• At Learning Centres throughout the country.
• On weekends (Friday/Saturday/Sunday)
 

Q

When is the tutorial?

A

Once a fortnight either:

• 1st and 3rd weekend or;
• 2nd and 4th weekend as determined by the Learning Centre.
 

Q

Who are the tutors ?

A

They are specially appointed by the University based on their relevant qualifications and experience.
 

Q

How many semesters in a year?

A

3 semesters: January, May and September
 

Q

How many tutorials in a semester?

A

4-5 tutorials.
 

Q

How many tutorial hours per course?

A

8-10 hours.
 

Q

How many hours per tutorial class?

A

2 hours per course.
 

Q

How many learners per tutorial class?

A

25-30 learners.
 

Q

How do learners interact with their tutors?

A

Students will be provided with two types of tutors;

• Face-to-face tutor: conducts the tutorial class at the learning center.
• eTutor: facilitates the online discussion in the myVLE
 

Q

Is it compulsory to attend tutorials/seminars?

A

Students are highly encouraged to attend the tutorials. However, those sponsored by the Ministry of Education are required to attend.
 

Q

What are the activities during tutorials?

A

• Group discussions
• Brainstorming session
• Presentations
• Mini lectures
 

Q

Can I change my learning centre?

A

Yes, you can but make sure you put in the application in advance