Admission

1. How do I apply to become an OUM learner?

• Visit our Main Campus or any of our Learning Centres.
• Fill in the online application form at https://cms-portal.oum.edu.my/

2. How do I know if my application is successful?

• Online applicants will be given an immediate conditional letter of admission.
• Confirmation of status will depend on submission of evidence for entry qualifications.

3. Do I have to physically attend a registration session at OUM?

• We practise open registration so you can register any time after receiving the letter of offer.

4. How much is the minimum registration fee?

• Learners must pay a minimum fee of RM230.00 (undergraduates) or RM550.00 (postgraduates) at point of registration. This includes the processing fee.

5. Where do I register to be an OUM learner?

• You must register at the Learning Centre stated in the letter of offer.

6. What documents should I bring?

• National Registration Identity Card (MyKad);
• Original and copy of recognised academic certificates;
• Original and copy of job confirmation letter, if stated in the programme entry requirements; and
• Two passport-sized photographs.

Financing is a major concern when one contemplates to pursue further studies. At OUM, we wish to assure that there are various channels for you to seek financing so that paying for your studies does not become a burden. The following are some frequently asked questions about payment modes and sources of financing.

1. How can I pay?

2.      When must I pay the outstanding tuition fees?

• Any outstanding tuition fees must be settled one week before the examination.
• If you fail to settle the semester fee payment, your examination results for that semester will not be reflected in your Student Profile.

3. How much must I pay to re-register in a new semester?

• You have to settle all outstanding balance from the previous semester (if any) in order to register in the next semester.

4. How do I request for a refund?

• If you have excess fee payments, you can apply for a refund. Use the refund form at E-Services > Finance> Refund Online Form

5. Where can I get financial assistance

• • EPF withdrawals :
    • EPF withdrawals can only be made after the initial minimum payments for registration and the first semester are made.
    • EPF members with i-Akaun may submit an Online Application via the EPF Portal
      • Application will be verified within three (3) working days.
  • PTPTN loans :
    • This applies only for direct entry undergraduate programmes.
    • Covering approximately 60% – 75% of the total course fees, payback will commence after completion of studies at 1% per annum interest rate.
    • Steps to apply:
      • PTPTN applicant must have already received OUM´s offer letter prior to applying
      • Buy a PIN number from Bank Simpanan Nasional (RM5). This PIN number is valid for 6 months from the purchase date.
      • Complete the online application form at PTPTN website
      • Check for application results six (6) working days after the application closing date from the PTPTN website.
      • Print out all required documents and submit the documents to OUM for processing.
      • For the full list of PTPTN requirements, kindly refer to the PTPTN website.
  • Human Resource Development Fund claims
    • You or your employer will have to initially pay the fees. Claims must then be submitted to the HRDF on a yearly basis. This is on the condition that your employer is an active contributor to the HRDF. The amount claimable is limited to the amount of contribution.

6. Who can apply for a PTPTN loan?

• PTPTN loans are only applicable for undergraduate programmes.
• To be eligible, you must meet these requirements:
  • Malaysian citizen.
  • Not more than 45 years of age on the date of application.
  • Not sponsored by any party.
  • Your remaining study period upon application must be more than one year.
  • You must have an individual account in the payment bank (CIMB).
  • If you are applying for the PTPTN education financing, you must have an SSPN account with a minimum savings of RM20.00.
  • PTPTN does not sponsor learners for the same level of studies twice. If you are applying for the second time, loans extended earlier by PTPTN must be settled in full prior to a fresh application.
  • If you have received PTPTN loans through other colleges/universities previously but failed to complete courses, or quit studies mid-way, terminate the previous contract and make full payment to PTPTN before starting a new application.

Note : You must maintain a GPA of 2.00 in any semester in order to be eligible for the loan for the semester.

7.When should I apply for PTPTN?

8. When is the closing date to submit the PTPTN Agreement & Supporting documents to OUM?

Within 14 days from the approval date.

9. How long will the process take for the release of my PTPTN loan?

1 – 2 months.

10. Am I eligible for EPF withdrawal?

Yes, you may withdraw from Account 2. However, contributors are subject to EPF regulations.

11. How do I apply for EPF withdrawal?

EPF members with i-Akaun may submit Online Application via KWSP Portal

EPF member will be notified by SMS and i-Akaun Secured Inbox Messaging

12. Why am I not able to access my registered courses in myINSPIRE and print my module although I have paid my fees in full?

Your registered courses will be updated in myINSPIRE three (3) working days after you have made the minimum payment for registration for the Current Semester.

13. Why are my registered subjects not displayed in myINSPIRE?

Courses in myINSPIRE will be updated only when you have completed the registration process. This means you must complete submission of the registration confirmation and pay the minimum fee required.

14. When can I see the updated financial statement?

Financial statements are updated within one (1) working day after a payment transaction is made. If the payment update fails, you must submit proof of transaction/payment to the Learning Centre or Finance Department for confirmation.

15. What are the additional service fees that I need to know?

16. How much do I need to pay in the next semester?

You can see the upcoming semester’s fee payment in the UKR03/CGS01 form after completing the online registration. The full amount is stated at the bottom of the form.

1. I have completed a tertiary education programme before. Is it possible to get my credits transferred?

• Yes, you may apply for credit transfer. However, approval is subject to the University’s credit transfer policy.

2. When can I apply for credit transfer?

• You must submit your application in your first semester.

3. How do I apply for credit transfer?

• Complete and submit the UKR 04 Form online at e-Services > UKR Online > Credit Transfer (UKR 04); and
• Upload a copy of the syllabus and results transcript.

4. Are there any charges for credit transfer?

Yes, the charges are as follows:

• RM100 per subject for Diploma programmes
• RM150 per subject for Degree programmes
• RM300 per subject for Postgraduate programmes

5. What is the maximum number of credits that can be transferred?

• Not more than one-third of the total credit requirements

6. When will I be informed of the results of my application for credit transfer?

• Within the first semester

7. What are the requirements for credit transfer?

8. What are the courses eligible for credit transfer?

You can refer to the list of eligible courses in the Student Handbook.

9. Can I seek credit transfer for MPU subjects?

Credit transfer will not be granted for MPU courses. However, you can apply for exemption.

The following are the principles of course exemption:

You will not obtain a credit for the exempted course; and

If the exemption results in insufficient credits for graduation, you must take another subject to replace the exempted subject.

10. How do I register for the next semester?

Click on Registry Announcement to view any new information on registration

Click e-Services > UKR Online > Registration Online

11. How do I apply to change my programme of study?

Complete the UKR 08 Form online at e-Services > UKR Online > Change Programme (UKR 08).

12. How do I apply to change my Learning Centre?

Complete the UKR 12 form online at e-Services > UKR Online > Change PPW (UKR 12).

13. When can I ADD/DROP a course?

The duration/dates to ADD/DROP courses will be announced in the Registry Announcement

14. How do I apply to ADD/DROP a course?

Complete the UKR 06 form online at e-Services > UKR Online > Add/Drop Courses (UKR 06).

15. When can I withdraw from taking a course?

You can withdraw anytime after T1 until one week before the examination date.

16. How do I withdraw from a course?

Complete the UKR 07 form online at e-Services > UKR Online > Add/Drop Courses (UKR 07).

17. When can I withdraw from a programme (quit my studies)?

You can do so anytime.

18. How do I withdraw from a programme (quit my studies)?

Complete the UKR 11 form online at e-Services > UKR Online > Withdraw programme (Quit Studies) (UKR 11).

19. When can I defer my studies?

You can apply for deferment anytime in the semester but one week before the examination.

20. How do I apply to defer my studies?

Open market learners: Complete the UKR 10 form online at e-Services > UKR Online > Deferment semester (UKR 10)

21. When will I get my matric card?

From Tutorial 2 onwards

22. How long will it take me to complete my studies?

Diploma – Minimum: 3.5 years

Bachelor – Minimum: 4.5 years

Master – Minimum: 2 years

Note: Through credit transfer, you may complete your studies earlier than the minimum duration specified above.

23. Can I change my major?

Yes, you can change your major by making a request via eCRM.

24. How to change my major?

You can change your major by making a request via ECRM.

25. Can I change my postal and e-mail addresses in the Student Information?

Yes, you can make a request via eCRM.

26. I have completed my study. When can I receive my degree certificate and academic transcript?

You will receive the documents after you have completed your convocation session and you have returned your convocation robe to the convocation secretariat.

1. How do I register for a user account for myOUM and myINSPIRE?

New learners may register for a user account three (3) working days after completing their registration and payment. Kindly access the OUM website at https://www.oum.edu.my/ and click on the ‘myOUM’ icon at the top-right side of the homepage.

When the Login page is displayed, click on the ‘First Time Login?’ button and enter your IC Number (Malaysians) or Passport Number (Non-Malaysians).

If your course registration is complete, the page to register your username and password will immediately appear.

2. Why am I not able to view my learner e-mail account?

Use the Google Chrome or Mozilla Firefox web browser to access the OUM Portal and click on the e-mail icon. You need to activate your e-mail account if this is the first time you are accessing your e-mail through the OUM Portal. If you are still unsuccessful, submit screenshots of the problem to eCRM or e-mail mylms_admin@oum.edu.my for assistance.

3. Why are my registered subjects not displayed in myINSPIRE?

Registered courses will be updated in myINSPIRE three (3) working days after you have completed your registration. This means you must complete submission of your registration confirmation and make the minimum payment for the current semester.

If the subjects are still not displayed after the stated period, submit an enquiry via eCRM or e-mail mylms_admin@oum.edu.my for assistance.

4. Why does the Fastrac Reminder keep popping up on my screen?

There may be several reasons:

1. Incomplete Student Profile – You must complete your Student Profile: it is compulsory to fill in the required information and tick the checkbox on the declaration located in the ‘Emergency Contact’ tab.
2. Incomplete Registration documents – You need to inform your Learning Centre Administrator, who will assist with updating your registration information as long as all the necessary documents have been submitted during or after registration

1. What are the types of assessment given to learners?

*Different courses may have different types of assessment.

2. Where can I retrieve my assignment question?

• Assignment questions will be uploaded in myInspire according to the courses enrolled for the semester.

3. I’m having trouble understanding the assignment. Where can I get help or clarification?

• Yes, you can discuss with your e-tutor.
• You can watch the video at Learning Guide Video > Assignment Guide.

4. How do I submit my assignment?

• Submit your assignment online at OUM Portal > myInspire > Assignment > Assignment Submission > Upload file > Submit assignment

5.  How do I know if my assignment has been accepted?

• You can print the submission receipt once the assignment has been submitted.  It is advisable  to keep the receipt for future reference or at least until marks have been displayed.
• You are advised to check the assignment submission icon to ensure the correct assignment has been uploaded.

6. What should I do if I miss my assignment submission deadline?

• A week’s extension is given from the original due date for you to submit the assignment.    However,  there will be a 5% mark deduction for  late submission. After the extended deadline, your assignment will not be accepted.
• Based on University policies, late assignment submissions (after the extended deadline) will only be accepted from learners under exceptional circumstances, provided they furnish supporting documents or evidence. These circumstances may include: death of family members, performing religious pilgrimages (e.g., Haji or Umrah), hospitalisation due to illness, or giving birth.

7. What if I  submitted the wrong file?

• The grading process begins from the submission date until the deadline. You may replace your assignment file anytime within the deadline period as long as the assignment has not been graded yet.
• The  e-grader will notify you  through the OUM email if you have submitted a  wrong file.  You have 7 days to resubmit the correct assignment by replying to the assignmentws@oum.edu.my email.

8. When will my assignment result be released?

• Normally, a week before the final examination.

9. I got a score of 0 (zero) for my assignment. What happened?

• You can refer to the rubrics attached to the assignment marks to identify the reasons. The common causes are as follows:
• You may have submitted the wrong file, or a blank page. The file you submitted may also be corrupt or illegible. If this happens, you can follow the wrong file procedures.
• You may have been penalised 100% due to the findings of the similarity check (plagiarism detection). Your similarity check percentage cannot exceed 70.01%. No appeal is allowed for this reason.

10. If I am not satisfied with my score, can I get my assignment re-marked?

• Yes, you can apply for re-marking by filling the form at OUM Portal > eServices > Exam Online > Online Application Form > English / B. Malaysia version > Application for Review of Course Grade (UP03).
• Marks after the re-marking process will be displayed within three to four weeks after the application deadline. Re-marking is only applicable once for each subject.

11. If I have any problems with the assignment, who should I talk to?

• You can channel your queries or problems through ECRM.

12. What is Online Continuous Assessment?

• Online Continuous Assessment consists of online exercises and online activities.

13. How much time do I have to complete the Online Continuous Assessment?

• You must complete it before the online exercise/task deadline.
• You will be given ample time to answer the online exercises and tasks given.

14. What should I do if I have problems while completing the Online Continuous Assessment?

• If it is related to content, you may approach your e-tutor.
• If it is a technical problem, you may use eCRM, or you may write to the Centre for Assessment.

15. What should I do if I miss the Online Continuous Assessment?

• You are responsible for following all the relevant timelines and deadlines.
• If you miss any online activity or exercise, you will miss out on the points associated with them.

16. I am not satisfied with my exam scores. What should I do?

• Exam scores are considered final.
• However, you can channel your appeals through eCRM.

17. Can I request for re-marking for Online Continuous Assessment?

• Requests for re-marking of Online Continuous Assessment will not be entertained.

18. When will my examinations be held?

• Details of your examination will be announced in the Exam Announcement one month before the beginning of each examination session.

19. How do I get a supporting letter as  proof for me to apply for  exam leave from my employer?

• Undergraduates:
  • Via the online portal.
  • Click at e-Services > Undergraduates Services & Support > Exam Online > Slip
• Postgraduates:
  • Via the online portal.
  • Click at e-Services > Postgraduates (Services & Support)> Exam Online > Final Semester Examination Sitting Permission Slip (UP 09)

20. What if I miss out or could not attend the final exam?

• You are required to complete  the application form (UP17) and provide the necessary official documents such as medical certificate, death certificate, work schedule(s), etc  (if any).
• Undergraduates :
  • Via the online portal. Click at e-Services > Undergraduates Services & Support > Exam Online > Online Application Form > Permohonan Penangguhan Peperiksaan Akhir (UP-17)
• Postgraduates :
  • Via the online portal. Click at e-Services > Postgraduates (Services & Support) > Exam Online > Online Application Form > Application for Postponement of Final Exam (UP 17)

21. What do grades “I” and “W” mean?

• “I” means INCOMPLETE. The status is granted when you have applied for deferment of final examination (UP17). This will be valid for one year (three semesters).  The next step is for  you to apply for REFER (UP11) to complete the subject/course grade.
• “W” means WITHDRAWAL. The status is granted when you have applied for Deferment of Semester. You will also need to register the same subject/course to complete the programme requirement.

22. When will my examination results be released?

• Six weeks from the final day of the examination period.

23. How do I appeal for my grade(s)?

• Appeals  must be made within 14 days after the official announcement of the examination results.

Undergraduates :

• • Complete and submit the Appeal Form (UP-03) via online at e-Services > Undergraduates Services & Support > Exam Online > Online Application > Rayuan Semakan Semula Gred Peperiksaan Akhir (UP-03).
  • Enclose RM50.00 fee or provide documentary proof of payment.
  • Payment to be made payable to UNITEM SDN BHD

Postgraduates :

• • Complete and submit the Recheck Examination (UP03) via online. Click at e-Services > Postgraduates (Services & Support)> Exam Online > Online Application > Recheck Examination (UP03).
  • Enclose RM100.00 fee or provide documentary proof of payment.
  • Payment to be made payable to UNITEM SDN BHD

24. Can I re-sit the final examination (REFER)?

• Yes. However, you are required to fill  the application form :

Undergraduates :

• Via the online portal. Click at e-Services > Undergraduates Services & Support > Exam Online > Online Application Form > Permohonan Mengulang Peperiksaan Akhir atau Menyempurnakan Status I (UP-11)

Postgraduates :

• Via the online portal. Click at e-Services > Postgraduates (Services & Support) > Exam Online > Online Application Form > Application for Refer Final Exam or Completing I Status Semester (UP 11)

25. When can I re-sit (REFER) for my paper?

• In any semester when the subject is offered as long as it is within one year of your first attempt in the paper.

26. How do I postpone (DEFER) my final exam?

• You are required to fill  the application form :

Undergraduates :

• Via the online portal. Click at e-Services > Undergraduates Services & Support > Exam Online > Online Application Form > Permohonan Penangguhan Peperiksaan Akhir (UP-17)

Postgraduates :

• Via the online portal. Click at e-Services > Postgraduates (Services & Support) > Exam Online > Online Application Form > Application for Postponement of Final Exam (UP 17)

27. I have completed all my courses. How do I check if I am eligible for convocation?

• Check qualification :
  • Via online portal > myProfile > Academic Progress > Total credits to be completed equal to 0
• Check status :
  • OUM website > Convocation > Semakan Graduan > Insert IC number > Status

28. Where can I obtain the letter of completion for my study?

• Request from eCRM.

29. I need a transcript certified by OUM. Can I request for the transcript to be sent to my employer?

• Yes, OUM will post the printed transcript to any address you request.

30. When will I be able to receive my transcript and letter of completion of study?

• The letter of graduation will be processed within two weeks from the date of application. The letter will be posted via regular mail and delivery time depends on the delivery address.

31. What should I do when there is an overlap of different examination papers at the same time in my exam schedule?

• You can lodge a complaint in the eCRM for the Examination Unit to rectify the issue.

32. Can I request for a copy of my transcript?

• Yes, you can request through eCRM.

33. I did not manage to submit my assignment. However, I did sit for my final exam. Can I just repeat the assignment?

• No, you need to repeat the entire course.
• You are required to fill in the application form :

Undergraduates :

• Via the online portal. Click at e-Services > UKR Online >  Add and Drop (UKR06)

Postgraduates :

• Via the online portal. Click at e-Services > PG Online > Add and Drop (PG04)

34. Can I make any amendments or corrections with regards to my personal information in my graduation certificate?

• Before convocation:
  • Any changes in name, address, telephone number and email can be done in OUM Portal > myProfile > Edit > Save.
  • Other changes will need to be submitted to the Learner Management Division.
• After convocation:
  • You need to contact the Assessment and Examination Department.
• Changes can be made for the following:
  • Scroll
    • Programme
    • Name
  • Transcript
    • Programme
    • Name
    • Major
    • Grade
    • GPA / CGPA
    • Nationality
    • Gender
  • Others

* Changes in spelling of name will be charged as follows:

• • • Scroll: RM20
    • Transcript: RM10
    • Delivery charges: RM10